If I were asked what my favorite part is about my job I would tell you without hesitation. I would say that it is when I get to train and develop people. I currently work as the District Manager for the Zaxby’s in Albany, Ga. We hire lots of people all the time. Generally the people that we hire it is their first job so they come with little to no experience working in a restaurant or the service industry. So, the people that I’m training are blank slates. I get to see them learn and grow as they develop their skills and confidence with us.
One of the best parts about working at Zaxby’s is that they have a lot of training tools. I use web base training that has videos and courses of the different tasks that the team members will be preforming while working with us. However this doesn’t replace the hands on training that team members need to complete their ‘book’ knowledge. This is where I get to work the team members one on one or in small groups to teach them what they need to know to preform them job duties.
In addition to the hands on training I like to use other methods to help with the quality of training with my staff. One method that I use is weekly meeting for my managers and monthly meeting for my cooks & cashiers. I feel that this is a great way for everyone in my restaurants to learn what they need to know about new products or changes. This is also a great way for the whole to do focus on our current goals and become motived to achieve them.
One honor that I’ve gotten over my years at Zaxby’s is that I’ve been invited by Zaxby’s franchising on serval occasions to be a guest speaker for when they teach their Organizational Training Manger Classes. Zaxby’s has invited me because they want to have real life managers come in an explain what it’s like to be an Organizational Training Manager. These opportunities have allowed me to share my struggles and success with others to help the Zaxby’s Brand.
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